Mug 578ES-MLC

Possible exceedance of permitted cadmium and lead levels in a food-contact material. Potencjalne skutki: heavy metal poisoning.

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Risk Level

Critical

Manufacturer

Sinsay

Notice Date

08.12.2025

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Do not use the product. Return the mug: in-store purchase – return at any Sinsay store (if no proof of purchase, a form is required); online purchase – log in and select “return” or “complaint” and fo...

Actions Taken

The product was withdrawn from sale and a return procedure was launched for in-store and online purchases; consumers are entitled to a free full refund upon returning the product.