Kawasaki Ninja 7 Hybrid (CX500AR) and Z7 Hybrid (CR500AR) motorcycles

The gearbox control system may automatically shift into neutral when changing from 1st to 2nd gear, causing loss of drive and increasing the risk of sudden loss of control over the motorcycle and a road accident. Potential effects: bodily injuries, collision, user safety hazard.

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Kawasaki Ninja 7 Hybrid (CX500AR) and Z7 Hybrid (CR500AR) motorcycles

Risk Level

High

Manufacturer

Kawasaki (producent), Probike Sp. z o.o. (dystrybutor)

Notice Date

11.10.2024

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Users should contact an Authorized Service Station or Probike Sp. z o.o. to arrange a free reprogramming of the gear shift control system and follow the service recommendations until the repair is car...

Actions Taken

Probike Sp. z o.o. reported the issue to the President of UOKiK, initiated a recall campaign covering 8 vehicles on the Polish market, informs motorcycle owners and invites them to Authorized Service ...