Philips cordless vacuum cleaner series 2000 and 3000

Battery models VC3991A-P-J-H and XV1633, used in Philips cordless vacuum cleaners series 2000 and 3000 (models XC2011, XC2012, XC3031, XC3032, XC3033, XC3131, XC3132, XC3133), can overheat and catch fire. Potential effects: burns, house fire, life-threatening situations.

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Philips cordless vacuum cleaner series 2000 and 3000

Risk Level

Critical

Manufacturer

Versuni Poland sp. z o.o. / Philips

Notice Date

10.10.2024

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

It is recommended to check the vacuum cleaner and battery model, stop using devices equipped with the specified batteries, and contact Versuni Poland sp. z o.o. to obtain information on free battery r...

Actions Taken

The company Versuni Poland sp. z o.o. notified the President of UOKiK about the dangerous product, is conducting an information campaign described on its website, and is organizing free replacement of...