Citroën C4 cars

The Autonomous Telematics Box (ATB) may not function correctly, which can cause improper management of automatic callbacks from the call center if a call is interrupted. Potential effects: hindered ability to call for help in an emergency.

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Risk Level

High

Manufacturer

Stellantis Polska Sp. z o.o.

Notice Date

06.11.2023

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Vehicle owners should report to authorized Citroën service centers to have the Autonomous Telematics Box (ATB) replaced.

Actions Taken

The company has launched a corrective campaign covering 65 vehicles on the Polish market and will inform the owners of affected cars about the need to visit a service center to replace the ATB module.