Citroën cars, models: C4 and C4X

In cars equipped with the E-call option, the microphone may not work in backup mode, which may result in lack of voice communication during an emergency call. Potencjal effects: difficulty calling for help, delayed assistance.

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Risk Level

High

Manufacturer

Stellantis Polska Sp. z o.o.

Notice Date

10.01.2024

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Consumers should wait for a written invitation from the manufacturer and visit an Authorized Service Station to have the microphone replaced; in case of doubt, they should contact Stellantis Polska Sp...

Actions Taken

Stellantis Polska Sp. z o.o. notified the President of UOKiK about the defect, launched a recall campaign covering 623 vehicles on the Polish market, and declared that owners would be invited by lette...