Citroën cars, models: C4 and C4X equipped with E-call option

The E-call device may communicate with the driver only in French, which can hinder understanding of messages in an emergency situation and proper use of the system’s functions. Potential effects: delay in obtaining assistance, increased risk of complications after an accident, safety hazard.

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Citroën cars, models: C4 and C4X equipped with E-call option

Risk Level

High

Manufacturer

Stellantis Polska Sp. z o.o.

Notice Date

27.11.2023

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Owners of vehicles covered by the campaign should follow the information received from Stellantis Polska Sp. z o.o. and allow the remote update of the radio frequency monitoring module (BSRF). If cont...

Actions Taken

The company notified the President of UOKiK of the issue, launched a corrective campaign covering 186 vehicles on the Polish market, and will inform owners about the need for a remote software update ...