Toyota cars, models: Proace City and Proace City BEV

Q: Is this product safe to consume?

No. This product has been recalled due to: There is a risk that in some Public Safety Answering Points (PSAP) the automatic call-back function from the PSAP to the vehicle may not work, which may prevent automatically re-establishing the connection after the initial call has ended. Potential effects: delay in providing assistance, increased risk of serious complications or life-threatening situations in case of an accident.

Q: Which batches are affected?

Affected batch numbers: Pojazdy wyprodukowane w Hiszpanii od 02.12.2019 r. do 30.06.2022 r.

There is a risk that in some Public Safety Answering Points (PSAP) the automatic call-back function from the PSAP to the vehicle may not work, which may prevent automatically re-establishing the connection after the initial call has ended. Potential effects: delay in providing assistance, increased risk of serious complications or life-threatening situations in case of an accident.

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Toyota cars, models: Proace City and Proace City BEV

Risk Level

High

Manufacturer

Toyota Central Europe Sp. z o.o.

Batch Number

Pojazdy wyprodukowane w Hiszpanii od 02.12.2019 r. do 30.06.2022 r.

Recall Date

22.08.2023

What You Should Know

Recommendations

Consumers should contact Toyota Central Europe Sp. z o.o. or an authorized Toyota service center to obtain information about the recall campaign and to ensure the software update or, if necessary, rep...

Actions Taken

The company initiated a recall campaign covering 10,894 vehicles in Poland. It declared that the e-Call telematics device software will be updated remotely via Over the Air (OTA) and, if necessary, th...

Need Help?

If you feel unwell after consuming this product, contact your doctor or call the poison control center.

FAQ

Frequently Asked Questions

Is this product safe to consume?

No. This product has been recalled due to: There is a risk that in some Public Safety Answering Points (PSAP) the automatic call-back function from the PSAP to the vehicle may not work, which may prevent automatically re-establishing the connection after the initial call has ended. Potential effects: delay in providing assistance, increased risk of serious complications or life-threatening situations in case of an accident.

What should I do if I already bought this?

Stop using the product immediately. Return it to the store for a full refund. If you consumed it and feel unwell, contact your doctor.

Which batches are affected?

Affected batch numbers: Pojazdy wyprodukowane w Hiszpanii od 02.12.2019 r. do 30.06.2022 r.