Toyota cars, models: Proace City and Proace City BEV

There is a risk that in some Public Safety Answering Points (PSAP) the automatic call-back function from the PSAP to the vehicle may not work, which may prevent automatically re-establishing the connection after the initial call has ended. Potential effects: delay in providing assistance, increased risk of serious complications or life-threatening situations in case of an accident.

Download the app and stay informed

Get instant notifications about recalled products and protect your family.

App Store Google Play

Toyota cars, models: Proace City and Proace City BEV

Risk Level

High

Manufacturer

Toyota Central Europe Sp. z o.o.

Batch Number

Pojazdy wyprodukowane w Hiszpanii od 02.12.2019 r. do 30.06.2022 r.

Notice Date

22.08.2023

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Consumers should contact Toyota Central Europe Sp. z o.o. or an authorized Toyota service center to obtain information about the recall campaign and to ensure the software update or, if necessary, rep...

Actions Taken

The company initiated a recall campaign covering 10,894 vehicles in Poland. It declared that the e-Call telematics device software will be updated remotely via Over the Air (OTA) and, if necessary, th...