Toyota Proace and Proace Verso cars

Equipping the vehicle with incorrect rear coil springs may cause significant lowering of the rear suspension under full load, spring blockage and, at maximum rebound, spring detachment, which threatens loss of control of the vehicle. Potential effects: road accident, injuries or death.

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Risk Level

Critical

Manufacturer

Toyota Central Europe Sp. z o.o.

Batch Number

Pojazdy wyprodukowane we Francji od 02.04. do 29.06.2024 r.

Notice Date

03.10.2024

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Owners of the vehicles covered by the campaign should contact an Authorized Toyota Service Station to have the rear coil springs replaced and the headlamps adjusted, and follow the information provide...

Actions Taken

The company initiated a corrective campaign covering 10 vehicles in Poland, declared that owners will be invited to Authorized Service Stations to replace the rear coil springs and adjust the headlamp...