VELUX CVU flat roof windows powered from 230 V mains (new generation)

Q: Is this product safe to consume?

No. This product has been recalled due to: Metal parts of the windows, such as the chain, RESET button and rain sensor, may start conducting 230 V current, creating a direct risk of electric shock when touching the product. Potential effects: electric shock, serious injuries.

Metal parts of the windows, such as the chain, RESET button and rain sensor, may start conducting 230 V current, creating a direct risk of electric shock when touching the product. Potential effects: electric shock, serious injuries.

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VELUX CVU flat roof windows powered from 230 V mains (new generation)

Risk Level

High

Manufacturer

VELUX Polska Sp. z o.o.

Recall Date

15.05.2023

What You Should Know

Recommendations

Do not open or close the windows manually and do not perform any activities requiring contact with the product; use only the remote control. Contact VELUX to arrange a free service visit.

Actions Taken

The company notified the President of UOKiK about the dangerous product, launched an information campaign on its website, and is arranging free service visits for customers.

Need Help?

If you feel unwell after consuming this product, contact your doctor or call the poison control center.

FAQ

Frequently Asked Questions

Is this product safe to consume?

No. This product has been recalled due to: Metal parts of the windows, such as the chain, RESET button and rain sensor, may start conducting 230 V current, creating a direct risk of electric shock when touching the product. Potential effects: electric shock, serious injuries.

What should I do if I already bought this?

Stop using the product immediately. Return it to the store for a full refund. If you consumed it and feel unwell, contact your doctor.

Which batches are affected?

Check the official report for specific batch details.