VELUX CVU flat roof windows powered from 230 V mains (new generation)

Metal parts of the windows, such as the chain, RESET button and rain sensor, may start conducting 230 V current, creating a direct risk of electric shock when touching the product. Potential effects: electric shock, serious injuries.

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VELUX CVU flat roof windows powered from 230 V mains (new generation)

Risk Level

High

Manufacturer

VELUX Polska Sp. z o.o.

Notice Date

15.05.2023

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Do not open or close the windows manually and do not perform any activities requiring contact with the product; use only the remote control. Contact VELUX to arrange a free service visit.

Actions Taken

The company notified the President of UOKiK about the dangerous product, launched an information campaign on its website, and is arranging free service visits for customers.