Citroën C5 Aircross cars

In the vehicles, a defect of the traction battery may occur, causing charging problems, overheating and, in extreme cases, fire of the battery or the entire vehicle. Potential effects: vehicle fire, risk to users’ health and life.

Download the app and stay informed

Get instant notifications about recalled products and protect your family.

App Store Google Play

Risk Level

High

Manufacturer

Stellantis Polska Sp. z o.o.

Notice Date

26.06.2024

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Users are advised to stop plug-in charging and use only eSave charging until the traction battery is replaced at an authorized service station.

Actions Taken

The company has initiated a recall campaign covering 8 vehicles on the Polish market; owners will be notified by letter and invited to Authorized Service Stations for traction battery replacement.