Citroën brand cars, models: C4 and e-C4

The Autonomous Telematics Box (ATB) may not function correctly, which can lead to improper management of automatic callback by the call center in the event of a call interruption. Potential effects: possible difficulty in reaching assistance in an emergency situation.

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Risk Level

High

Manufacturer

Stellantis Polska Sp. z o.o.

Notice Date

22.08.2023

What to do if you have this product?

A recall means the product may be unsafe. Here is what to do if you have it at home.

1

Do not eat or use the product

Stop using or consuming it immediately and keep it out of reach of children.
2

Check the batch number and expiry date

Compare the batch/lot number and the best-before or expiry date with the details in the alert — sometimes only specific batches are affected.
3

Return it to the shop

You can take the product back to the shop where you bought it. For a safety recall a refund is due even without a receipt.
4

Get help and report it

If you feel unwell after using the product, contact a doctor. You can also report the case to the relevant authority — GIS, GIF or UOKiK.

General guidance for recalled products in Poland. Always follow the specific instructions in the official alert and from the manufacturer or retailer.

Important Information

What You Should Know

Recommendations

Consumers should contact an authorized service center or the importer for information on the recall campaign and ensure that the software of the Autonomous Telematics Box (ATB) has been remotely updat...

Actions Taken

The company initiated a corrective campaign covering 2,243 cars in Poland. It declared that the software of the Autonomous Telematics Box (ATB) will be remotely updated via OTA and that successful ins...